What You Can Expect When Working With Us ⭐
We believe great work speaks for itself, but it's also important that you know what to expect when we're working together. Here are the standards we hold ourselves to on every project, big or small.
Code Quality & Development Standards
We Write Code That Lasts
WordPress best practices - we follow established coding standards that other developers will understand
Clean, documented code - future developers (including us!) can easily understand and modify what we've built
Security-first approach - every line of code is written with security in mind
Performance optimization - fast-loading websites are a priority, not an afterthought
Mobile-responsive design - your site works perfectly on phones, tablets, and desktops
Testing Before You See It
Multi-browser testing - Chrome, Firefox, Safari, Edge all get checked
Device testing - phones, tablets, and desktop computers of various sizes
Functionality testing - every button, form, and feature gets thoroughly tested
Load testing - we make sure your site performs well under real-world conditions
Technical Requirements We Maintain
Modern PHP versions (8.0+) for security and performance
SSL certificates on everything (no exceptions)
Clean, valid HTML that search engines love
Optimized images and efficient loading
SEO-friendly code structure built in from the start
Communication & Project Management
You'll Always Know What's Happening
24-hour email response during business days (often much faster)
Weekly project updates for ongoing work - no wondering what's happening
Proactive communication - if something's taking longer than expected, you'll know before it becomes a problem
Clear, jargon-free explanations - technical stuff explained in plain English
Honest Timelines & Estimates
Realistic deadlines based on actual experience, not wishful thinking
Buffer time included for testing and refinement
Immediate notification if timelines need to change
No surprise scope creep - changes are discussed and approved before work begins
Professional Documentation
Detailed time tracking so you know exactly what you're paying for
Project documentation that explains how everything works
Handover materials that help you or future developers understand the setup
Clear invoicing with line-by-line breakdowns
Client Service Standards
We Stand Behind Our Work
90-day warranty on all custom development work
Same-day response to warranty claims and bug reports
No-charge fixes for anything that doesn't work as promised
Proactive issue identification - we often catch problems before you do
Ongoing Partnership Approach
Flexible support options - maintenance contracts or on-demand billing
Long-term thinking - recommendations based on your business goals, not just technical requirements
Growth planning - helping your website evolve with your business
Knowledge transfer - teaching you to be self-sufficient when that makes sense
Fair Business Practices
Transparent pricing with no hidden fees or surprise charges
No markup on third-party services and licenses
Flexible payment terms (Net 30) with understanding for occasional delays
Client ownership of custom work upon payment
Data & Security Standards
Your Information Stays Safe
Confidentiality agreements protect all client information
Secure development practices with encrypted communications and secure file transfer
Limited access - only team members who need access to complete your work get it
Clean data handling - we delete sensitive information when projects are complete
Privacy & Compliance
Canadian privacy law compliance (PIPEDA) for all data handling
Secure credential management with proper password protocols
Regular security updates applied to all development environments
Backup verification - we test backups to make sure they actually work
Technical Support Standards
When Things Go Wrong
Emergency response available for critical issues (site down, security breaches)
Same-day resolution for urgent problems whenever possible
Clear problem diagnosis - we explain what happened and how we're fixing it
Prevention focus - recommendations to prevent similar issues in the future
Ongoing Maintenance Excellence
Proactive monitoring catches issues before they become problems
Safe update procedures with testing before deployment
Performance optimization as part of regular maintenance
Detailed reporting so you know your site's health status
Quality Assurance Process
Every Project Gets the Full Treatment
Code review by senior developers before delivery
Cross-browser compatibility testing on real devices
Performance audits using professional tools
Security scanning for vulnerabilities
Accessibility checking to ensure usability for everyone
Pre-Launch Checklist
Functionality testing of every feature and form
Content review for typos, broken links, and formatting
SEO optimization including meta tags, sitemap, and search engine preparation
Backup creation before going live
Performance baseline established for future monitoring
Business Standards & Ethics
Professional Relationships
Honest recommendations - we tell you what you need, not what makes us the most money
Fair contract terms governed by Nova Scotia law
Intellectual property clarity - you know exactly what you own and what we retain
Conflict of interest transparency - we disclose any potential conflicts upfront
Continuous Improvement
Stay current with WordPress developments and best practices
Regular training on new technologies and security practices
Industry involvement to keep up with evolving standards
Client feedback integration - we learn from every project and relationship
What We Promise vs. What We Can't Control
What We Guarantee
Quality work that meets agreed specifications
Professional communication and project management
Fair pricing and transparent billing
Ongoing support according to our published policies
What We Can't Control (But We'll Help With)
Hosting provider performance (though we'll recommend good ones!)
Third-party service changes (but we'll adapt and help you adjust)
Internet connectivity issues (but we'll troubleshoot what we can)
Changes in WordPress core (but we stay current and adapt)
When We Fall Short
Nobody's Perfect If we miss our own standards or make a mistake:
We'll own it - no excuses or blame-shifting
We'll fix it - at no charge if it's our error
We'll learn from it - process improvements to prevent recurrence
We'll communicate - clear explanation of what happened and our solution
Your Feedback Matters
Regular check-ins to ensure we're meeting your expectations
Open communication about what's working and what isn't
Process adjustments based on your preferences and needs
Long-term relationship focus - we want this to work for years, not just months
The Darn.pro Difference
Why These Standards Matter These aren't just nice ideas - they're commitments we make to every client. They're based on years of experience learning what makes projects successful and relationships work long-term.
Consistency Across All Projects Whether you're a startup or an established business, whether your project is big or small, you get the same professional standards and attention to detail.
Continuous Improvement We're always refining our processes, updating our skills, and improving our service based on client feedback and industry developments.
The Bottom Line:
These standards aren't marketing fluff - they're the foundation of how we work. When you choose Darn.pro, you're choosing a team that sweats the details so you don't have to.
Questions About Our Standards?
We're always happy to discuss our processes, explain our approach, or talk about how these standards apply to your specific project.
Because you deserve to know exactly what you're getting.