What Happens After We Launch Your Site šŸš€

Launching your website is exciting, but it's really just the beginning! Here's how we make sure your site keeps running smoothly and growing with your business after it goes live.

Your 90-Day Warranty Period

We Stand Behind Our Work For 90 days after launch, we fix any bugs or issues with the custom work we built for you - no charge, no questions asked. This includes:

  • Functionality that doesn't work as originally specified

  • Code bugs that prevent features from working properly

  • Compatibility issues with the WordPress environment we set up

  • Performance problems caused by our custom development

  • Security vulnerabilities in our custom code

What the Warranty Covers

  • Fixing broken features we built

  • Resolving conflicts between custom components

  • Correcting functionality that doesn't match what we agreed to build

  • Performance optimization for code we wrote

What's Not Warranty Work

  • New features or changes to existing functionality

  • Issues caused by content you added or changes you made

  • Problems from third-party plugins you installed after launch

  • Hosting or server-related issues

  • General WordPress questions or training

The warranty period gives you peace of mind that everything we built will work as promised, with plenty of time to discover and report any issues.

Ongoing Support Options

Option 1: Monthly Maintenance Contract

The "Set It and Forget It" Approach Perfect for businesses that want their website professionally maintained without thinking about it.

What's Included:

  • WordPress core updates (applied safely with testing)

  • Plugin and theme updates (with conflict checking)

  • Security monitoring and immediate response to threats

  • Regular backups and backup testing

  • Performance monitoring and optimization

  • Fixing update-related issues at no extra charge

  • Priority email support for all website questions

  • Monthly health reports so you know everything's running smoothly

  • 30 minutes per month of included time.

Emergency Support Included

  • Same-day response for urgent issues

  • After-hours emergency support at no extra charge

  • Direct access to our emergency contact system

Monthly Investment Starting at $50 CAD/month depending on your site's complexity and needs.

Option 2: On-Demand Support

The "Pay As You Go" Approach Perfect for clients who prefer to handle basic maintenance themselves or have internal resources.

How It Works:

  • Regular hourly rates for support requests

  • Same 15-minute billing increments as development work

  • No monthly commitments - use our services when you need them

  • Emergency support available at 1.5x regular rates

What You Handle:

  • WordPress and plugin updates (we can provide guidance)

  • Basic content management and changes

  • Monitoring for issues and performance

  • Deciding when professional help is needed

What We Handle (When You Ask):

  • Technical troubleshooting and bug fixes

  • Complex updates and compatibility issues

  • Security incidents and recovery

  • Performance optimization and monitoring setup

Common Post-Launch Scenarios

Plugin Updates Gone Wrong

If You Have Maintenance: We fix it immediately, no charge If You Don't: We fix it on-demand billing, usually resolved quickly

WordPress Core Updates

If You Have Maintenance: We handle testing and safe deployment If You Don't: We can help with planning and execution on-demand

Security Issues

If You Have Maintenance: Immediate response and resolution included If You Don't: Emergency rates apply (1.5x regular billing)

"How Do I..." Questions

If You Have Maintenance: Quick answers included, detailed training billed separately If You Don't: All support is billed, but we're always happy to help

Performance Problems

If You Have Maintenance: Regular monitoring and optimization included If You Don't: Diagnostic and optimization work billed on-demand

Emergency Support

What Qualifies as an Emergency?

  • Website completely down or inaccessible

  • Security breach or hacking attempt

  • Critical functionality broken (e-commerce checkout, contact forms, etc.)

  • Data loss or corruption issues

Emergency Response:

  • With Maintenance Contract: Immediate response, no extra charges

  • Without Maintenance Contract: 1.5x regular rates, same-day response guaranteed

Not Quite Emergencies:

  • Minor styling issues

  • Content update requests

  • General questions about website management

  • Planning future improvements

We're reasonable about what constitutes a real emergency, but we're also available when you genuinely need urgent help.

Documentation & Training

What You Get at Launch

  • Complete admin documentation for managing your content

  • User guide for common tasks and features

  • Emergency contact information and basic troubleshooting steps

  • Backup of all custom work and project files

Additional Training Available If the standard documentation isn't enough, we can create:

  • Advanced user guides for complex features

  • Ongoing consultation for content strategy and best practices

Transitioning to Long-Term Success

First 30 Days

  • Quick response to any questions or concerns

  • Proactive monitoring to catch any issues early

  • Performance review to ensure everything's running optimally

After 90 Days

  • Support options discussion - what works best for your needs?

  • Growth planning - what new features or improvements make sense?

  • Maintenance recommendations based on how you're using the site

  • Long-term partnership planning for ongoing success

Making the Right Choice

Choose Maintenance Contract If:

  • You want to focus on your business, not website maintenance

  • Your website is mission-critical to your operations

  • You prefer predictable monthly costs

  • You want priority support and faster response times

  • You value the peace of mind of professional monitoring

Choose On-Demand Support If:

  • You have internal technical resources

  • Your website needs are relatively simple

  • You prefer to pay only for services when needed

  • You're comfortable handling basic WordPress maintenance

  • Budget predictability is less important than cost control

You Can Always Change

Start with on-demand and switch to maintenance if you find you need more support. Or start with maintenance and scale back if your needs decrease. We're flexible.

What We Promise

Response Times:

  • Maintenance clients: Same-day response for urgent issues, 24 hours for everything else

  • On-demand clients: 48 hours for regular support, same-day for emergencies (at premium rates)

Quality Support:

  • Clear explanations of what's happening and why

  • Proactive suggestions for improvements and optimizations

  • Honest assessment of whether issues are urgent or can wait

  • Training and documentation to help you be more self-sufficient

Fair Billing:

  • No surprise charges or hidden fees

  • Clear explanations of what's warranty work vs. billable work

  • Detailed time tracking for all on-demand work

  • Transparent pricing for all services

Getting Help

For Maintenance Contract Clients: Email contact@darn.pro with "MAINTENANCE" in the subject line for fastest response.

For On-Demand Clients: Email contact@darn.pro with a clear description of your issue or request.

For True Emergencies: Email contact@darn.pro with "URGENT" in the subject line, regardless of your support arrangement.

The Bottom Line:
Your website launch is just the beginning of a successful online presence. Whether you choose ongoing maintenance or on-demand support, we're here to help your website grow and succeed long-term.

Questions About Support Options?
We're happy to discuss what approach makes the most sense for your specific situation and budget.

Because launching is just the beginning of the journey.