Support requests for our services have moved to a dedicated ticketing system, replacing the previous direct email approach. This change addresses two key pain points: keeping support requests organized and preventing them from getting lost in a crowded inbox.
Why the Change?
The ticket-based system provides better tracking and organization compared to traditional email threads. For clients, it's a simpler experience than the previous portal system, with clearer communication and status updates in one place.
How to Get Support
You have two options:
Email: Send your request to contact@darn.pro — it will automatically create a ticket
Web Portal: Open a ticket directly at https://darn.pro/clients/
Need Access?
If you don't have web portal credentials yet, email contact@darn.pro with your access request. You'll be set up promptly.
Urgent Request?
Don't worry - the tickets coming in are even faster to come to my attention than emails used to be!