WordPress Consulting Service Agreement

How We Work Together

This document outlines how we collaborate on your WordPress projects. It's designed to set clear expectations and ensure we're both on the same page about how our working relationship functions.

Our Services

We specialize in WordPress consulting and development, offering:

Development & Customization

  • Custom WordPress theme and plugin development

  • Website modifications and feature additions

  • E-commerce and membership site setup

  • API integrations and third-party connections

Maintenance & Support

  • Regular WordPress and plugin updates

  • Security monitoring and hardening

  • Performance optimization

  • Backup management and monitoring

Consulting & Strategy

  • Technical architecture planning

  • Plugin and theme recommendations

  • Performance and security audits

  • Best practices guidance

Hosting and Infrastructure

Your Responsibility

  • Website hosting is entirely your responsibility unless you purchase hosting directly from Darn.pro

  • You choose and manage your hosting provider relationship

  • You are responsible for server security, maintenance, and uptime

  • All website backups must be managed by you

  • You must ensure adequate hosting resources (storage, bandwidth, processing power) for your website's needs

Our Role

  • We work within your existing hosting environment

  • We can provide hosting recommendations and technical requirements

  • We optimize code and configurations for performance within your hosting setup

  • We cannot guarantee website uptime or be responsible for hosting-related issues

  • Emergency support for hosting problems is limited to guidance only

When We Provide Hosting

  • If you purchase hosting directly from Darn.pro, we assume full responsibility for hosting and backups

  • This is offered as a separate service with its own terms and pricing

  • All hosting-related support and maintenance included when we manage your hosting

How We Handle Time and Billing

Time Tracking

  • All work is tracked and billed in 15-minute increments

  • Time includes active development, research, testing, communication, and project planning

  • We use professional time tracking tools and provide detailed reporting

Monthly Minimums

  • When you assign us ongoing tasks, there's a 30-minute monthly minimum billing

  • This ensures we can maintain familiarity with your project and provide responsive service

  • Example: If one 5 minute task is requested, minimum bill is 30 minutes. If two 15 minute tasks are requested, minimum bill is 30 minutes.

What's Included in Time

  • Direct project work and development

  • Email communication and project updates

  • Research related to your specific requirements

  • Testing and quality assurance

  • Brief status calls and check-ins

What's Separate

  • Major project planning sessions (estimated separately)

  • Training sessions (quoted as separate line items)

  • Emergency support outside normal hours (premium rates apply)

Premium Plugins and Licenses

Our Commitment

  • We maintain active licenses for premium plugins and themes used on your site

  • Licenses remain active for at least 12 months after our working relationship ends

  • In most cases, we maintain them much longer as part of our standard practice

License Management

  • We handle renewals and updates automatically

  • You receive the benefit of group licensing discounts when applicable

  • License costs - where applicable - are passed through at our cost with no markup

Project Communication

Regular Updates

  • Weekly progress reports for ongoing projects

  • Immediate notification of any issues or roadblocks

  • Proactive communication about potential improvements or concerns

Your Involvement

  • We need timely feedback to keep projects moving smoothly

  • Access to necessary accounts and systems when required

  • Clear direction on priorities when multiple tasks are pending

Response Times

  • We typically respond to emails within 24 hours on business days

  • Urgent issues are handled same-day when possible

  • Emergency support available for critical website problems

Quality and Standards

Our Standards

  • All code follows WordPress best practices and coding standards

  • Thorough testing on multiple devices and browsers before deployment

  • Regular backups before making any significant changes

  • Security-first approach to all implementations

Your Website's Health

  • We monitor for plugin conflicts and compatibility issues

  • Performance optimization is part of our standard practice

  • Security updates are prioritized and applied promptly

  • We proactively suggest improvements to maintain optimal performance

Data and Access

Security

  • All client information is kept strictly confidential

  • Secure password management and encrypted communications

  • Regular security updates and monitoring

  • Compliance with privacy regulations

Access Management

  • We use secure, temporary access methods when possible

  • Admin access is limited to project duration

  • All access is documented and can be revoked immediately upon request

Backups and Recovery

  • Your data security is our priority

  • We maintain project backups during development

  • Responsibility for ongoing backups should be clearly established

  • Disaster recovery planning available as separate service

Working Relationship Expectations

What You Can Expect From Us

  • Professional, responsive communication

  • Transparent billing and detailed time tracking

  • Proactive suggestions for improvements

  • Honest assessment of timelines and technical feasibility

  • Respect for your budget and priorities

What We Need From You

  • Clear project requirements and priorities

  • Timely responses to questions and requests for feedback

  • Access to necessary systems and accounts

  • Reasonable timelines for project completion

  • Payment according to agreed terms

Flexibility and Changes

Scope Adjustments

  • Project requirements often evolve, and we're flexible about changes

  • We'll communicate cost and timeline impacts before proceeding

  • Written confirmation for significant scope changes

  • Regular check-ins to ensure we're meeting your evolving needs

Priority Management

  • You control the priority of tasks and projects

  • We'll provide guidance on technical dependencies

  • Rush requests accommodated when possible with appropriate notice

Getting Started

Initial Consultation

  • We start with understanding your goals and current situation

  • Technical assessment of existing website and infrastructure

  • Clear recommendations for immediate and long-term improvements

  • Detailed project timeline and cost estimates

Ongoing Collaboration

  • Regular review of priorities and upcoming needs

  • Proactive suggestions for maintenance and improvements

  • Annual review of tools, licenses, and service needs

  • Flexible arrangement that grows with your business

Questions?

This service agreement is meant to be a living document that reflects how we actually work together. If you have questions about any aspect of our services or want to discuss specific project needs, please don't hesitate to reach out.

Our goal is a productive, transparent working relationship that helps your WordPress website serve your business goals effectively.

Contact: Darn.pro | contact@darn.pro